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I'm more curious than angry, I want to know AirBnb's side of the story. Unfortunately brianchesky's comments here are brief and he ignores the replies: http:/

by ximeng 15y ago

I'm more curious than angry, I want to know AirBnb's side of the story. Unfortunately brianchesky's comments here are brief and he ignores the replies: http://news.ycombinator.com/threads?id=brianchesky http://news.ycombinator.com/threads?id=brianchesky AirBnb are giving low-key responses given the coverage it's received. Perhaps this is for privacy or legal reasons, or for PR / reputation reasons, or they don't think their response will be perceived as adequate by the so-called "angry mob" here. Maybe it's just they don't think it's any of our business how they deal with this situation. The incomplete information you mention is frustrating. I'm sure many people here like me would like to know how a company should deal with this kind of PR - and personal - crisis, and were hopeful we'd see more of this played out in public after EJ's blog. The visibility this story has received from the upvotes on the TechCrunch, FT, and blog post stories has led to us getting more information than we otherwise would have had. Are we really being manipulated or "faked out" into voting, or is it not a rational response given that the visibility tends to lead to more information leaking out?

badclient 15y ago
My guess is that it is for privacy and legal reasons. They cannot make public details about their conversation with a customer they have a contract with without potentially violating privacy agreements. The best they can do is release fluff pieces or remain completely silent. They went with the former though between those two choices, I don't think it makes much of a difference. Now the accuser can easily clear all this up by publishing her original communication with airbnb and their exact responses. Instead she continues to post summations which the public here seems to take as a definitive word(wrongly, in my view). I've a hunch that when the dust settles, we'll be reading a lot of mea culpas from HN users who rushed to judgement against airbnb.

by ximeng 15y ago

badclient 15y ago

My guess is that it is for privacy and legal reasons. They cannot make public details about their conversation with a customer they have a contract with without potentially violating privacy agreements. The best they can do is release fluff pieces or remain completely silent. They went with the former though between those two choices, I don't think it makes much of a difference. Now the accuser can easily clear all this up by publishing her original communication with airbnb and their exact responses. Instead she continues to post summations which the public here seems to take as a definitive word(wrongly, in my view). I've a hunch that when the dust settles, we'll be reading a lot of mea culpas from HN users who rushed to judgement against airbnb.