3 ms·

What current behavior? Can you be specific?

• palish 15y ago
  Airbnb saying the word "funding" to EJ was damning. But they didn't just do that. They asked her to shut down her blog post, or put a positive spin to "complete the story". And they did that because they were more concerned about their funding than about her home being utterly destroyed via their service.
  • rguzman 15y ago
    Okay, so they made a very bad PR mistake in asking her to put a positive spin on her writing. That seems to be mostly bad for themselves and their investors. Not sure where the lack of human decency is in that. Also, there is no applicable generalization here -- this is one very unfortunate instance, not a current breed of wunderkids.
  • rdl 15y ago
    Their issue, like most other startups, is that they're focused on growth, building cool stuff, changing the world, etc., and probably have a hard time slowing down to handle an exception successfully. Also maybe having a hard time empathizing with a really distraught person (which isn't really a skill set most people outside the clergy, ER, military, etc. are going to need, at least professionally). For most startups, handling the worst case as well as possible (i.e. above a minimum standard) isn't the goal; it's to handle the best cases exceptionally well, or to handle the average or 90th percentile or whatever really well.