> Does anyone else have any ideas for how to authenticate a BigCorp caller whose corporate policies do not allow them to provide any account information to the

> Does anyone else have any ideas for how to authenticate a BigCorp caller whose corporate policies do not allow them to provide any account information to the people they are calling? I mean, it's really their problem, isn't it? If you need something from them, call their customer line and ask. If they need something from you, then they'll figure it out. I had a financial institution call me one time and ask "Is this nucleardog?" "Yes." "Alright, this is reallyfastwords can we start by verifying your date of birth?" "No. You called me. I didn't even catch who you are. What can I help you with." "I'm with really fast words. I can't tell you anything until I verify your identity." "You called me. You verify your identity first." "If you don't verify, then I can't tell you why I called!" "That's fine." There was a loooong pause before she finally decided on "Okay, what _day_ in June of 1985 were you born?" and apparently that was satisfactory.