The fact that these stories go viral as often as they do suggests false positives are pretty common, and that the standard support channels are really, really b

The fact that these stories go viral as often as they do suggests false positives are pretty common, and that the standard support channels are really, really bad at dealing with them. Whenever I read a story like this, complaining on social media was the company/user's desperate last resort, not their first step. For every user who gets saved by someone at Google seeing their story on HN or Twitter, how many users stay permabanned because they just aren't social media savvy enough (or lucky enough) to get traction? I would guess that the majority of false positive bans never get resolved.