It didn't for me either. All these people self-righteously urging Airbnb to "do the right thing" are naively assuming that there's an obvious right thing and t

It didn't for me either. All these people self-righteously urging Airbnb to "do the right thing" are naively assuming that there's an obvious right thing and that after a month it hasn't been tried. Oh, and that they know what it is and that the Airbnb founders don't. I doubt all that. For it to be true, the founders would have to lack decency (that's why the sillier comments cry "sociopath!") and be incompetent. We have little information about what the interactions have been. There are big gaps in both sides' public statements. The only rational response is to withhold judgment. So why have so many HN users rushed to fiery denunciation and smug advice? Because it confirms our self-flattering beliefs: "I'm smarter (than those guys)". "I'm a better person". "I would save the damsel in distress". (If there's a damsel in distress, can a moustache-twirling villain be far behind?) It seems to me that if one starts from opposite assumptions, namely that I'm probably not that much smarter or better a person, one arrives at different conclusions. First, I don't know. Second, the obvious right things have probably been tried. Third, someone has an interest in prolonging this. (p.s. Just to stave off obvious misunderstanding: I don't disbelieve what EJ has written about her apartment or how she's feeling.)