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This is the first big PR blow-up for Airbnb, but they are not a brand new company any more and they had to expect that they would have an event like this (or ev

This is the first big PR blow-up for Airbnb, but they are not a brand new company any more and they had to expect that they would have an event like this (or even worse, a rape or murder) that would raise questions about their business model and force them to respond publicly. The weak response to date shows that either A) they weren't anticipating this likely bump in the road or, B) they were anticipating it and their gameplan was to try to cover it up. Either of those circumstances is disappointing to me.

billswift 15y ago
Or C, they had a plan for it, but when it actually happened they panicked, forgot the plan, and stuck their foot in it up to their armpit. Many people who have not had to deal with sudden difficulties don't seem to realize just how strong the tendency is to forget plans, intentions, and just do whatever you first think of. That is why serious martial artists, the military, and EMTs train, and train, and train some more. They have to respond correctly even when they aren't expecting problems to crop up.