Because a lot of drivers complaining about not making money were the same drivers who bragged about declining rides, cancelling airport runs, handing out 1 star

Because a lot of drivers complaining about not making money were the same drivers who bragged about declining rides, cancelling airport runs, handing out 1 stars to passengers who didn't do exactly what the driver wanted, etc... people who should have never taken a public service job. I assumed that's why they weren't making money.