I saw this roll out in China five years go when we lived there as a family for some years. The mobile platforms there are much more highly integrated than in th

I saw this roll out in China five years go when we lived there as a family for some years. The mobile platforms there are much more highly integrated than in the West, with in-built payments and reviews all in-app. So it was all very friction free. The locals were not all happy about it. Younger people took to it well. But it was great for expats who found the language(s) hard to navigate person to person. It cut down on wait times in busy restaurants and those with staff hesitant to serve foreigners with likely no local language skills. It seemed more efficient as the waiters generally took your order and then rekeyed into an order app, either there and then or at the serving station. I guess at high-end restaurants it would lack the personal and tailored dining experience. But for average places I found it an improvement over the often spotty experience of in person order taking with mistakes in ordering or forgotten items etc. It’s new so not everyone likes it. Without better integrated payment and feedback the UX will likely be clunky for a good while.