What's unclear to me is why people expect Airbnb to operate as police inestigators, and insurance companies. People get robbed all the time, every day, in ever

What's unclear to me is why people expect Airbnb to operate as police inestigators, and insurance companies. People get robbed all the time, every day, in every city. The only thing that's different is this lady willingly let her robbers stay in her house while she was away, without meeting these people or verifying their identity in any way.