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HubDesk looks nice. A couple of questions though: 1. Would I have control over the "From" name and address for emails that HubDesk sends to users? 2. Do email
by mwcampbell 5y ago
HubDesk looks nice. A couple of questions though:
1. Would I have control over the "From" name and address for emails that HubDesk sends to users?
2. Do email replies from users get added as comments on the issue?
3. When an issue is created, does HubDesk send a confirmation to the user so they can do follow-up replies even before the rep has done an outward-facing reply?
- ExtraE 5y ago#1 and 2 are both very important.
- quesodev 5y agoFor #1, Currently the response uses your custom email address as the Reply-To address, but the email comes from a hubdesk.io email address. It's on my list to add support for custom domains. For #2, yes. You can go back a forth with the user just using commments. For #3, that's also on my list to add. Thanks for the feedback!