Key insight: "We talk about organizations being good or bad at learning, but that's not really the case. All organizations learn. One of the first things a team

Key insight: "We talk about organizations being good or bad at learning, but that's not really the case. All organizations learn. One of the first things a team learns are the shared stories the organization has for being as screwed up as it is" I think most successful new hires learn how to work within the "screwed up" environment, not how to change it--much less improve it. Change agents are rare.