This really does not sound good. > he said that all his contacts at the insurer had left and that none of them remembered what happened, either At other times

This really does not sound good. > he said that all his contacts at the insurer had left and that none of them remembered what happened, either At other times he is quoted as saying that he "doesn't remember", which does remind one of politicians or other guilty parties saying they "don't recall" any of the many remarkable details of past shenanigans. He seems to be guilty as hell.