It can be easy to create tickets in Jira using company-managed projects. The problem is the people who set up Jira see all of these knobs and buttons and feel l

It can be easy to create tickets in Jira using company-managed projects. The problem is the people who set up Jira see all of these knobs and buttons and feel like they need to use them. Creating tickets in my department require two things: ticket type, summary. We use procedures, not software to enforce the rules. Once I finish our migration to Jira, other departments will have different screens that require a few more fields like description. My goal is to keep these to an absolute minimum. Configuring this stuff is a massive pain in the ass but the day to day use is manageable by creating custom boards and saved searches. A some training and documenting for my team takes care of the rest. For my coworkers, it’s no more painful than the workarounds needed to make a “simpler” system work. GitLab and Github do fuck-all to support our workflow. Jira allows me to tailor it so both my team and management can understand what’s happening.