There do seem to be a lot of companies that didn't recognize the other side of the coin. When you take away pensions and replace them with a 401k, make layoffs

There do seem to be a lot of companies that didn't recognize the other side of the coin. When you take away pensions and replace them with a 401k, make layoffs a normal thing, and so on, you're saying "we are taking a risk-averse approach to our relationship with employees". Why then, are they surprised at the reaction of employees and still expect things like loyalty, "family", etc?