This is one of the most likely stories. However, there is alternative that looks possible(not knowing enough about the story to feel sure about the truth) whic

This is one of the most likely stories. However, there is alternative that looks possible(not knowing enough about the story to feel sure about the truth) which is that our victim has lied through her teeth in pursuit of Payout From BigCo - entirely possible given Airbnb's current prominence, and given the wildly over-the-top nature of the story we've been told(worst guests ever, worst service ever, etc). The Airbnb team recognized it for what it is, and chose to fight it. So now they have to battle their way through the bad PR.