2 ms·
Short answer: they lose less money from people getting frustrated than the massive cost of real support
by jedimastert 5y ago
Short answer: they lose less money from people getting frustrated than the massive cost of real support
- croes 5y agoMaybe they would have more users with real support.
- dredmorbius 5y agoIt's literally cheaper for them to buy new services, aquire the low-cost users through those, and wash out the support-dependent ones. The Whatsapp purchase worked out to about $30/user, though proably factored in both further growth and the potential competitive risk.