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Ask HN: Did Acorns Get Hacked?

2 points by KingFelix 5y ago

Reading lots of twitter posts about an email that went out to everyone, anyone know whats going on?

salesman0gil 5y ago
All phone numbers in the email does not work. 866-221-3550. Virtual assistant is not available. My account is locked. I submitted a support request. I received an automated email requesting bank info and address. This is really odd, seeing the email said "I need to call."
- KingFelix 5y ago
  Same, I am wondering if the accounts aren't actually locked and servers are just getting overloaded from everyone trying to log in because of the email sent out?
wrhoop 5y ago
Same here. Can't call and it's asking me to update my number on the website.
deleted 5y ago
[deleted]
MarcyLoud 5y ago
Same here, got the email stating unusual activity, tried logging in and was pushed back that they were working on tech difficulties, the phone # is indeed invalid. Did not get any other contact after trying to log in. Something is def up, doesn't look good. I hadn't connected anything to it so not too worried, but still sus af
landen1221 5y ago
Looks like the email was an error. I'd agree with KingFelix that their servers are overloaded because of it. https://support.acorns.com/hc/en-us https://support.acorns.com/hc/en-us
deleted 5y ago
[deleted]
blarnett08 5y ago
Received this email “ We hope you’re safe and doing well. We recently discovered unusual activity with your Acorns account. For your security, we have temporarily locked your account to prevent potential fraud. To unlock your account, please give us a call at 866-221-3560 between 5:00 am - 7:00 pm PST, Monday - Friday, so that we can verify that your account is secure. Please ignore this message if you have already contacted us regarding this matter. Thank you for being an investor with Acorns. It’s our honor to help you grow your oak! ” Phone number is disconnected and the chat support is down, for a while it was up with 1200+ people in the queue.
- tafts 5y ago
  Received same thing. Called and also same - phone disconnected.
anti_socialite 5y ago
I sent a message through support and they sent an email asking to verify my address and the last 4 numbers of my account # - all of which I'm not going to provide via email. I stated as much in my email and did not hear back.
Shiraavoth 5y ago
Same here. I received the same email and am unable to update pw or log in. All customer service numbers aren't working.
KingFelix 5y ago
I received 2 emails, 1 saying my account is locked and another just now saying it is not locked.
sergiomattei 5y ago
Received an email too.

2 points by KingFelix 5y ago

Reading lots of twitter posts about an email that went out to everyone, anyone know whats going on?

All phone numbers in the email does not work. 866-221-3550. Virtual assistant is not available. My account is locked. I submitted a support request. I received an automated email requesting bank info and address. This is really odd, seeing the email said "I need to call."

KingFelix 5y ago
Same, I am wondering if the accounts aren't actually locked and servers are just getting overloaded from everyone trying to log in because of the email sent out?

wrhoop 5y ago

Same here. Can't call and it's asking me to update my number on the website.

deleted 5y ago

[deleted]

MarcyLoud 5y ago

Same here, got the email stating unusual activity, tried logging in and was pushed back that they were working on tech difficulties, the phone # is indeed invalid. Did not get any other contact after trying to log in. Something is def up, doesn't look good. I hadn't connected anything to it so not too worried, but still sus af

landen1221 5y ago

Looks like the email was an error. I'd agree with KingFelix that their servers are overloaded because of it. https://support.acorns.com/hc/en-us https://support.acorns.com/hc/en-us

deleted 5y ago

[deleted]

blarnett08 5y ago

Received this email “ We hope you’re safe and doing well. We recently discovered unusual activity with your Acorns account. For your security, we have temporarily locked your account to prevent potential fraud. To unlock your account, please give us a call at 866-221-3560 between 5:00 am - 7:00 pm PST, Monday - Friday, so that we can verify that your account is secure. Please ignore this message if you have already contacted us regarding this matter. Thank you for being an investor with Acorns. It’s our honor to help you grow your oak! ” Phone number is disconnected and the chat support is down, for a while it was up with 1200+ people in the queue.

tafts 5y ago
Received same thing. Called and also same - phone disconnected.

anti_socialite 5y ago

I sent a message through support and they sent an email asking to verify my address and the last 4 numbers of my account # - all of which I'm not going to provide via email. I stated as much in my email and did not hear back.

Shiraavoth 5y ago

Same here. I received the same email and am unable to update pw or log in. All customer service numbers aren't working.

KingFelix 5y ago

I received 2 emails, 1 saying my account is locked and another just now saying it is not locked.

sergiomattei 5y ago

Received an email too.