Different solutions for different situations and people. I don't see the 99%, more frequently it's meetings that can be replaced by emails. Some of my customer

Different solutions for different situations and people. I don't see the 99%, more frequently it's meetings that can be replaced by emails. Some of my customers are fine sending an email or creating a ticket, and are able to tell me in writing what they want. Others, I'd say around half, can't clearly tell me what they want. Maybe they don't know, or they don't fully understand the problem Either you send a few emails back and forth for a few days, trying to figure out what people want, wasting hours. Instead you can call the same people, and in less than 30 minutes have the job clearly defined. Then you still need to follow up via an email, so you have the clients OK in writing. It's not a generational thing, it's down to how different people best communicate, and what situation you're currently facing. The clean and clear dismissal of phone call as a means of communication isn't productive. My dismissal of texts in professional settings might also not be super productive, but that's would mean that I have to give out my cellphone number to clients, and that's not really happening.