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I got a TV that wishes it were smart. I just refused to accept the ToS upon turning it on, never connected it to the wifi, and use an HDMI cable instead. To th

I got a TV that wishes it were smart. I just refused to accept the ToS upon turning it on, never connected it to the wifi, and use an HDMI cable instead. To this day if I accidentally click the wrong input button it asks me to accept the ToS. But since I haven't and won't accept them at least that's something. Though I think it should be extremely illegal to change the terms of service for an appliance. Software maybe, a service maybe, but not a washing machine or TV! What are you supposed to do if you disagree, try to return it 3 years after purchase? Will the manufacturer pay for you to spend your time packing it up to send back to them for a full refund (of purchase price)? Of course not. The warranty and return periods are up, you have no choices.

notrealpersonq 5y ago
This is the heart of the question. My return period is long past. And it's a pretty expensive device. In my mind: I purchased the washer/dryer with these specific features in mind. Now I no longer have access to what I bought and I'm being locked out of using these features unless I accept the new terms.
- cosmotic 5y ago
  Their official return window may have passed, but that doesn't mean you can't return now that they have changed the terms of the sale.
mnw21cam 5y ago
Nonsense. Sale of goods act 1979, and the consumer rights act 2015. If the terms of service are acceptable to you at the time you buy, but then they are changed to be unacceptable, then the device is not fit for purpose by design, and you can claim a full refund. There is no set time limit on this. Take them to the small claims court if they refuse.
- neltnerb 5y ago
  ... have you ever tried to actually do this? On top of having to deal with, at minimum, going out and buying a new washer drier on my own dime until I win said court case, there's no guarantee you'd win (it's the app ToS, not literally the appliance, correct?) nor that it would ever compensate for your time spent dealing with it. Sure, you might have a good case, but when you're working full time and have a family this is not a good use of your time. It requires a level of committment that I shouldn't have to have in order to fix a unilateral change to the terms I agree to when actually making a literally $2k+ purchase. I can't just float them a loan for $2k to buy replacement equipment while suing them.

notrealpersonq 5y ago

This is the heart of the question. My return period is long past. And it's a pretty expensive device. In my mind: I purchased the washer/dryer with these specific features in mind. Now I no longer have access to what I bought and I'm being locked out of using these features unless I accept the new terms.

cosmotic 5y ago
Their official return window may have passed, but that doesn't mean you can't return now that they have changed the terms of the sale.

mnw21cam 5y ago

Nonsense. Sale of goods act 1979, and the consumer rights act 2015. If the terms of service are acceptable to you at the time you buy, but then they are changed to be unacceptable, then the device is not fit for purpose by design, and you can claim a full refund. There is no set time limit on this. Take them to the small claims court if they refuse.

neltnerb 5y ago
... have you ever tried to actually do this? On top of having to deal with, at minimum, going out and buying a new washer drier on my own dime until I win said court case, there's no guarantee you'd win (it's the app ToS, not literally the appliance, correct?) nor that it would ever compensate for your time spent dealing with it. Sure, you might have a good case, but when you're working full time and have a family this is not a good use of your time. It requires a level of committment that I shouldn't have to have in order to fix a unilateral change to the terms I agree to when actually making a literally $2k+ purchase. I can't just float them a loan for $2k to buy replacement equipment while suing them.