Exactly. First, it doesn't matter if the AirBnB guys are nice or not - it wouldn't be the first time in the history of mankind that a nice guy did the wrong thi

Exactly. First, it doesn't matter if the AirBnB guys are nice or not - it wouldn't be the first time in the history of mankind that a nice guy did the wrong thing faced with a woman in distress. The problem is that this woman sounds like everybody's friend/sister/cousin. She sounds totally believable, and her story taps into a fear that a reasonable person would have a priori with the AirBnB model ("what if I rent to a wacko?"). So there is zero point in nickel-and-diming her with whether it was 8 hours or 24 before she heard from them, whether the dude is in custody for this crime or another crime - the point is that this story is now apocryphal. There is no point arguing the facts - AirBnB must focus on the concerns that every single person out there who read that story now has. For the record: I live in a popular holiday destination, and yet dismissed listing on AirBnB when I first became aware of them because I have a child in the house, and did indeed think "what if I rent to some wacko, risking my own safety is one thing, risking my child's is another". If AirBnB want to move beyond the so-young-they-feel-immortal single set, they have to plausibly deal with these fears.