Because people behind the keyboards make mistakes all the time. Just in the last month i experienced * a call center agent at a haulage firm, instead of enteri

Because people behind the keyboards make mistakes all the time. Just in the last month i experienced * a call center agent at a haulage firm, instead of entering the delivery date we talked about on the phone, clicked for the delivery to be returned to the factory. * Google automatically blocked an ad account from delivering ads because we allegedly profiteered from Covid (untrue of course, but we surly talked about the challenges caused by the pandemic somewhere on the site, so the "AI" apparently got triggered by some keywords), and humans repeatedly confirmed the AI decision. * Facebook blocked an ad account that was unused in 2020, wanted ID, got the correct ID (identical name etc.), and the human denied confirmation. Google and Facebook are of course known to be beyond kafkaesque, so this is no surprise. But imagine the costs the innocents pay once they accidently get entered into the FBI CP suspect database.