Starbucks won because they recreated a friendly living room. I always felt their coffee sucked, but their employees have always been nice, and friendly. I enj

Starbucks won because they recreated a friendly living room. I always felt their coffee sucked, but their employees have always been nice, and friendly. I enjoyed getting out, people watching, and feeling zero pressure to buy anything, or leave. (I've noticed slight changes, like codes to the bathroom, but it's still my favorite place to hang. American perspective.)