Given that there are (at least) 2 sides to a story, don't you think you should have spoken to her instead of just taking what you have been told by Airbnb at fa

Given that there are (at least) 2 sides to a story, don't you think you should have spoken to her instead of just taking what you have been told by Airbnb at face value? Something obviously is off here (disregarding whatever Arrington had to say) and my impression is that Airbnb is still coming off as not being on top of PR given most of the comments in this thread and others.