If they pay for this incident, they are possibly opening the door for the kinds of schemes people pull on insurance. You know, the whole "rob my place and I'll

If they pay for this incident, they are possibly opening the door for the kinds of schemes people pull on insurance. You know, the whole "rob my place and I'll collect the insurance" schemes. If Airbnb pays for this incident, they effectively become an insurance company. Maybe what they should do is offer some type of actual insurance package on checkout. This way, they are providing a much needed service and indemnify themselves. Making their customers aware of this possibility rather than pretend it doesn't exist would also help create a safer environment. Paying to make this right _should_ come out of a big, huge, hairy insurance policy. We haven't even begun to talk about the potential legal liability that AirBnb is under here. If they don't have an insurance policy that covers this stuf... You really shouldn't be in the hospitality business. Dude, I work in an ER. When someone slips on a wet floor in a grocery store, they do _whatever_ _it_ _takes_ to be sure the person is cared for, taken to the ER and checked out. I've seen store managers drive people to the ER after getting hurt in their store. Why? Because you take care of people. It's just good business. Happy customers don't sue you. Angry customers sue you, even if you didn't do anything wrong, and you have no legal liability whatsoever.