4 ms·

Don't chargebacks go to the merchant anyway? Why would the payment processor care?

• paxys 5y ago
  They still have to deal with it. For example, a previous company I worked at valued every customer service call at ~$13. If it was a <$10 problem we would simply offer to refund the customer in full online, no questions asked.
  • Johnny555 5y ago
    Wouldn't that only affect the issuing bank, rather than the card processor? The card processor would just process a chargeback like any other CC transaction. So I could see why issuing banks may not want to support adult content, but then there could be a porn friendly issuing bank that may charge higher fees or something.
  • t0mas88 5y ago
    That's close to the average I've seen for several European banks, insurances and telcos in costs per call: 10 to 12 euros, which is 11.6 to 14 USD