I don't understand: can't she pick up the phone and say, "Hey what happened? You promised to helped me. Now where's the help?" Anyway for all we know they offe

I don't understand: can't she pick up the phone and say, "Hey what happened? You promised to helped me. Now where's the help?" Anyway for all we know they offered and she said, "Thanks. But no thanks." (What I'm saying is we don't know what the exchange was between them precisely, we only know that both sides of the story are saying the same thing: she was at least offered help from the outset.)