What's the problem? Co-founder wants to meet with person who was harmed by using his company's service? Or the fact that he didn't phrase his request for a meet

What's the problem? Co-founder wants to meet with person who was harmed by using his company's service? Or the fact that he didn't phrase his request for a meeting appropriately? You must have a lot of trouble walking down the street if you find such trivial things staggering.