> they make it impossible for users to do it themselves That seems like a fundamental problem with their business. I'm inclined to agree that unless they make

> they make it impossible for users to do it themselves That seems like a fundamental problem with their business. I'm inclined to agree that unless they make a serious shift in the information they're providing to people providing rooms, their business isn't going to work much longer. > locked it in a closet that the guests did not have access to If it was the only locked closet in the house then it would have been rather obvious. You point is essentially valid though, hiding her stuff would not have prevented someone not interested in financial gain from destroying her house. However, not taking that basic step, irregardless of the intent of the strangers, seem to still lack "common sense".