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It's tacky and even grandstanding to say "hey, we offered to buy this lady a new pad..." From the start, there are ways to deal with this stuff, you do some
by TheCondor 15y ago
It's tacky and even grandstanding to say "hey, we offered to buy this lady a new pad..."
From the start, there are ways to deal with this stuff, you do some analysis, figure out what this person wants or needs, you offer them a bit more than that in exchange for their silence. It's just how it is done. Once she started blogging about it, how do you fix that? If she takes the blog down for any reason then she looks pressured.
- run4yourlives 15y agoYou talk to her. Yes this takes some skill. You don't need to tell everyone the specifics, but you need to tell her... provide her with more than any rational person would consider reasonable and say publicly that you are doing what it takes to make the situation right. Most rational thinkers won't continually bad mouth you if you genuinely show remorse, offer compensation (thereby providing something, in theory, she could lose) and approach the situation honestly. As any person that has ever done any customer service knows, the quickest way to placate an angry customer is to admit when you are wrong and look to find solutions that would make said customer happy. It's amazing how powerful a "Crap, I screwed up, I'm sorry, let me fix this" is. She shouldn't be asked to do anything... she should be given enough reason to produce a positive blog post on her own. It's not as good as it would have been prior to her posts, but lesson learned.