I agree they've done a horrible job of communication. But I don't think they were lying... I think they just weren't paying enough attention. She says someon

I agree they've done a horrible job of communication. But I don't think they were lying... I think they just weren't paying enough attention. She says someone was arrested, but in the end, wasn't charmed for the crimes against her. AirBnB is only saying someone was arrested. They apparently didn't do any further checking, while she did. (It could be that the police wouldn't tell them anything, but I doubt it.) They didn't maintain contact with her. They only renewed contact to ask her to do them favors... Ridiculous favors. And they reached out again after it became a big thing without actually showing any compassion. They're making their agenda pretty clear, and that's pathetic. It's pathetic even if that isn't their agenda!