> Question: why do you not terminate the call? Do you not get charged for the usage if you make them hold? It's only something like $0.0085/min. On their end t

> Question: why do you not terminate the call? Do you not get charged for the usage if you make them hold? It's only something like $0.0085/min. On their end though if someone stays on hold for 15 minutes it wastes the company's 15 minutes worth of that person's salary time and they learn to not do it again.