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I've just learned more about this situation, and it turns out Airbnb has been offering to fix it, from the very beginning. From the beginning they offered to pa

by llambda 15y ago

I've just learned more about this situation, and it turns out Airbnb has been offering to fix it, from the very beginning. From the beginning they offered to pay to get her a new place and new stuff, and do whatever else she wanted. I think this goes a long way towards confirming suspicions some people have held since the beginning of the debacle, namely that the victim here is blowing things out of proportion in an attempt to mar Airbnb's reputation as much as possible. Granted her situation is very distressing, but weigh that against the fact that even if she had not been participating with Airbnb her home still could have been broken into and ransacked. The upside here is that Airbnb was involved and it seems is trying to do whatever they can to help her, up to and including paying for a new place. Now that it's been revealed she is misrepresenting Airbnb's reaction and handling of her case in her latest post[1] it becomes hard to deny this "victim" is utilizing their situation, i.e. manipulating it. So it seems she has a particular ax to grind, apparently with Airbnb... [1] http://ejroundtheworld.blogspot.com/2011/07/airbnb-nightmare-no-end-in-sight.html http://ejroundtheworld.blogspot.com/2011/07/airbnb-nightmare... "Airbnb has not assisted me in securing my safety, if that is the implication being made in Chesky's article" and "But the staff at Airbnb has not made a positive contribution to me personally or my situation in any way, particularly since June 30." While maybe true in fact, clearly misleading her audience. Edit: I can see the angry mob is already hard at work down voting me. At least provide some counterpoint if you feel you disagree; yes, my point of view is unpopular on this subject, but have I made incorrect observations here?

chc 15y ago
You're using pg's (apparently) second-hand information to discredit EJ's account of her experience. What proof do you have that EJ is misrepresenting anything? At best, this is a case of he-said-she-said. But given pg and EJ's positions relative to the situation here, it seems more likely to me that pg has been misinformed than that EJ is egregiously lying. (I admit the latter is possible, but you seem to be taking the less plausible explanation as a given and using that assumption to attack the victim here. Hence the downvotes.)
- llambda 15y ago
  Paul Graham would have a lot to lose by making such a broad, unfounded statement...unless of course that's what he's been told and has good reason to believe it's correct. If so, why should we disbelieve the pg and Airbnb account? Simply because EJ's is loaded with emotional appeal? I don't see how a random blogger is more plausible than pg and Airbnb? I believe that most of her story is true (in the first blog post she even states that Airbnb has been incredibly helpful[1]; in fact this seems to corroborate pg's statement, they offered her financial support), that it was very traumatic for her, but what I don't believe is that pg and Airbnb are lying, that Airbnb has effectively made no attempt to help her; because they could have tried and she might have refused and now she's realized that the whole Internet is up in arms and on her side...so she can frame it however she likes, right or wrong. But I'm still inclined to believe pg would not spread disinformation; why should he? I think the man is much smarter than you're giving him credit for... [1] http://ejroundtheworld.blogspot.com/2011_06_01_archive.html http://ejroundtheworld.blogspot.com/2011_06_01_archive.html "I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals."
  - deleted 15y ago
    [deleted]
  - chc 15y ago
    I really don't mean to imply pg is being dumb or anything like that — my experience is that even intelligent people tend to trust what their friends tell them. His comments seem to indicate that he hasn't been involved with the situation (which makes sense) and he's just repeating what he's heard from the AirBnB guys. I don't know, she could be lying. But she has little incentive to do so. It's possible that somebody might give up a free house and become a transient just so they could trash-talk AirBnB, but it would be deeply weird. But a business owner spinning the facts to the benefit of his business? That would be deeply normal. Some might even argue it's his job. And a smart guy not extensively checking up on his friends when they tell him something? Again, that's normal. Anyway, I'm not trying to say that we have to assume AirBnB is lying. We don't have a lot of evidence, so it makes sense to be tentative. But it seems unfair to very non-tentatively accuse EJ of lying when the facts seem to be on her side at best and on nobody's side at worst. You asked why people were downvoting, and I thought it was a fair question, so those are my thoughts.
PotatoEngineer 15y ago
I haven't downvoted, but I suspect the "she could have been broken into without AirBnB's influence anyway" is the anger-inducing part of your comment. I certainly don't like it.
- llambda 15y ago
  But home invasions happen every day! This is a fact. And the likelihood only increases when you travel and leave your home... I'm not saying it would have happened if she had never been involved with Airbnb, I'm saying though that it's actually to her benefit it happened through Airbnb because now there's a intermediary offering to help her... Isn't that generally a good thing, someone saying, "Hey we'll get you through this"? If it had been a case of normal home invasion while she was away I doubt it'd be as high profile as this case is and as a result I doubt anyone would be offering to pick up the pieces for her. It's awful it happened to her. But it's also awful to lay the blame on Airbnb and say they've done effectively nothing to help her. That begins to look an awful lot like someone is trying to make them look bad... I'm not sure that's how I feel, but I understand the detractors of her story more now that details are emerging. Like all things: clearly there are multiple sides to this story, it isn't as cut and dry as Airbnb heartlessly ignoring one of their customer's awful cases in the name of profit.
  - PotatoEngineer 15y ago
    Of course home invasions happen every day. That's not the point. The point is that AirBnB directly put the criminal in her home, though of course they didn't realize that. I'll leave out the "is EJ lying or is AirBnB" question for now, but AirBnB made it much more likely that her home would be ransacked.
ulisesroche 15y ago
Taking pg's wonky comment (second-hand information, shifting blame on Arrington) as confirming the conspiracy theory is a "Because the bible tells me so". He's not your deus-ex-machina. And the conspiracy theory camp keeps calling the woman the most terrible names, accusing her of over-dramatizing, how dare she! She's not one of us! ...and so on. I really didn't like that. I didn't down-vote you, but I would have if I could.
- llambda 15y ago
  Perhaps you didn't read her first post, pg's comment is corroborated by EJ: she herself claims they offered her "emotional and financial"[1] support. There is no conspiracy. I believe she's telling the truth. But I don't believe Airbnb is some evil company blindly exploiting her. [1] http://ejroundtheworld.blogspot.com/2011_06_01_archive.html http://ejroundtheworld.blogspot.com/2011_06_01_archive.html "I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals."
  - ulisesroche 15y ago
    Don't ignore the second post: She claims she hasn't been contacted by anyone since June 30th, until well, now, almost August, when the post went viral and this whole mess was brought to light. reply-edit: It's follow-through that matters. Is this not one of our principles? Yet, she's still homeless, hurt, and scared, but who cares, right? "For all we know!" is an excuse. Airbnb's, "we're on it, folks!, let us get past this round of funding first" is another excuse. "It's all Arrington's fault" is another excuse, and a stupid one at that ( Yes, I said it ), especially when this thread is about EJ's blog-post, not Arrington's. It bugs me that this turned into a fight between camps, and getting uglier, sillier, and dumber as time goes on.
    - llambda 15y ago
      I don't understand: can't she pick up the phone and say, "Hey what happened? You promised to helped me. Now where's the help?" Anyway for all we know they offered and she said, "Thanks. But no thanks." (What I'm saying is we don't know what the exchange was between them precisely, we only know that both sides of the story are saying the same thing: she was at least offered help from the outset.)
natural219 15y ago
This is the first time I've read a gray comment on Hacker News that obviously does not deserve to be so. Hacker News is NOT a place for mob mentality and hasty judgments. Nothing in this comment is inflammatory, or rude, or stupid. It's another point of view that deserves to be considered; it certainly does not deserve to be muted. The fact that you can scan this and the other five Hacker News posts about this subject and can find only one unified interpretation of the event (Airbnb is wrong and evil!) can only signify that the community has sharply steered away from its roots. Please; take some time to re-read the Hacker News community guidelines: http://ycombinator.com/newswelcome.html http://ycombinator.com/newswelcome.html "The most important principle on HN, though, is to make thoughtful comments. Thoughtful in both senses: both civil and substantial." It is absolutely shameful that the Hacker News community has degraded this much. If you want to think and act like an average, shallow internet user, then go to Reddit. This is a place for thoughtful, intelligent discussion.
- seri 15y ago
  I'm with you. The discussions around Airbnb are a living example of how HN has turned into Reddit. When I read about this event elsewhere, I do expect to see mob mentality and cheap sentiment, just so I can confirm what the majority is reacting. Not on HN.
  - rdouble 15y ago
    It's worse than Reddit. Reddit has funny photos and games.
sprovoost 15y ago
Technically this part of Paul's comment does not contradict the victim's statement; AirBnB has offered to fix it from the beginning (give or take a day), but perhaps just forgot to communicate after that. Any calls from her could have ended up accidentally ignored by customer support or some other gate keeper. However, that leaves two big issues in my view: 1 - This should have been handled by the CEO from day one. He can delegate the work down later, but the victim should have his phone number in case his minions screw up. The fact that he still believes a blog post is sufficient and that he throws in PR gimmicks such as doubling customer support (in a company that's growing exponentially), is not helping. But that is not at all evidence for... 2 - There needs to be some clarity really soon about whether AirBnB has attempted to cover this up, with Paul being miss-informed (I'm not ready to doubt his integrity), or if it's the other way around. I understand it is hard for AirBnB to disclose evidence in their favor, because they would risk defamation issues, privacy issues, precedent issues and even risk screwing up the police investigation. It's also difficult for the victim and journalists to present any definite evidence. Perhaps both parties can agree to let an independent journalist with a solid reputation look into the situation? It may be hard to find anyone who considers this important enough though; sadly this sort of stuff tends to fade out in a matter of days.

by llambda 15y ago

chc 15y ago

You're using pg's (apparently) second-hand information to discredit EJ's account of her experience. What proof do you have that EJ is misrepresenting anything? At best, this is a case of he-said-she-said. But given pg and EJ's positions relative to the situation here, it seems more likely to me that pg has been misinformed than that EJ is egregiously lying. (I admit the latter is possible, but you seem to be taking the less plausible explanation as a given and using that assumption to attack the victim here. Hence the downvotes.)

llambda 15y ago
Paul Graham would have a lot to lose by making such a broad, unfounded statement...unless of course that's what he's been told and has good reason to believe it's correct. If so, why should we disbelieve the pg and Airbnb account? Simply because EJ's is loaded with emotional appeal? I don't see how a random blogger is more plausible than pg and Airbnb? I believe that most of her story is true (in the first blog post she even states that Airbnb has been incredibly helpful[1]; in fact this seems to corroborate pg's statement, they offered her financial support), that it was very traumatic for her, but what I don't believe is that pg and Airbnb are lying, that Airbnb has effectively made no attempt to help her; because they could have tried and she might have refused and now she's realized that the whole Internet is up in arms and on her side...so she can frame it however she likes, right or wrong. But I'm still inclined to believe pg would not spread disinformation; why should he? I think the man is much smarter than you're giving him credit for... [1] http://ejroundtheworld.blogspot.com/2011_06_01_archive.html http://ejroundtheworld.blogspot.com/2011_06_01_archive.html "I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals."
- deleted 15y ago
  [deleted]
- chc 15y ago
  I really don't mean to imply pg is being dumb or anything like that — my experience is that even intelligent people tend to trust what their friends tell them. His comments seem to indicate that he hasn't been involved with the situation (which makes sense) and he's just repeating what he's heard from the AirBnB guys. I don't know, she could be lying. But she has little incentive to do so. It's possible that somebody might give up a free house and become a transient just so they could trash-talk AirBnB, but it would be deeply weird. But a business owner spinning the facts to the benefit of his business? That would be deeply normal. Some might even argue it's his job. And a smart guy not extensively checking up on his friends when they tell him something? Again, that's normal. Anyway, I'm not trying to say that we have to assume AirBnB is lying. We don't have a lot of evidence, so it makes sense to be tentative. But it seems unfair to very non-tentatively accuse EJ of lying when the facts seem to be on her side at best and on nobody's side at worst. You asked why people were downvoting, and I thought it was a fair question, so those are my thoughts.

PotatoEngineer 15y ago

I haven't downvoted, but I suspect the "she could have been broken into without AirBnB's influence anyway" is the anger-inducing part of your comment. I certainly don't like it.

llambda 15y ago
But home invasions happen every day! This is a fact. And the likelihood only increases when you travel and leave your home... I'm not saying it would have happened if she had never been involved with Airbnb, I'm saying though that it's actually to her benefit it happened through Airbnb because now there's a intermediary offering to help her... Isn't that generally a good thing, someone saying, "Hey we'll get you through this"? If it had been a case of normal home invasion while she was away I doubt it'd be as high profile as this case is and as a result I doubt anyone would be offering to pick up the pieces for her. It's awful it happened to her. But it's also awful to lay the blame on Airbnb and say they've done effectively nothing to help her. That begins to look an awful lot like someone is trying to make them look bad... I'm not sure that's how I feel, but I understand the detractors of her story more now that details are emerging. Like all things: clearly there are multiple sides to this story, it isn't as cut and dry as Airbnb heartlessly ignoring one of their customer's awful cases in the name of profit.
- PotatoEngineer 15y ago
  Of course home invasions happen every day. That's not the point. The point is that AirBnB directly put the criminal in her home, though of course they didn't realize that. I'll leave out the "is EJ lying or is AirBnB" question for now, but AirBnB made it much more likely that her home would be ransacked.

ulisesroche 15y ago

Taking pg's wonky comment (second-hand information, shifting blame on Arrington) as confirming the conspiracy theory is a "Because the bible tells me so". He's not your deus-ex-machina. And the conspiracy theory camp keeps calling the woman the most terrible names, accusing her of over-dramatizing, how dare she! She's not one of us! ...and so on. I really didn't like that. I didn't down-vote you, but I would have if I could.

llambda 15y ago
Perhaps you didn't read her first post, pg's comment is corroborated by EJ: she herself claims they offered her "emotional and financial"[1] support. There is no conspiracy. I believe she's telling the truth. But I don't believe Airbnb is some evil company blindly exploiting her. [1] http://ejroundtheworld.blogspot.com/2011_06_01_archive.html http://ejroundtheworld.blogspot.com/2011_06_01_archive.html "I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals."
- ulisesroche 15y ago
  Don't ignore the second post: She claims she hasn't been contacted by anyone since June 30th, until well, now, almost August, when the post went viral and this whole mess was brought to light. reply-edit: It's follow-through that matters. Is this not one of our principles? Yet, she's still homeless, hurt, and scared, but who cares, right? "For all we know!" is an excuse. Airbnb's, "we're on it, folks!, let us get past this round of funding first" is another excuse. "It's all Arrington's fault" is another excuse, and a stupid one at that ( Yes, I said it ), especially when this thread is about EJ's blog-post, not Arrington's. It bugs me that this turned into a fight between camps, and getting uglier, sillier, and dumber as time goes on.
  - llambda 15y ago
    I don't understand: can't she pick up the phone and say, "Hey what happened? You promised to helped me. Now where's the help?" Anyway for all we know they offered and she said, "Thanks. But no thanks." (What I'm saying is we don't know what the exchange was between them precisely, we only know that both sides of the story are saying the same thing: she was at least offered help from the outset.)

natural219 15y ago

This is the first time I've read a gray comment on Hacker News that obviously does not deserve to be so. Hacker News is NOT a place for mob mentality and hasty judgments. Nothing in this comment is inflammatory, or rude, or stupid. It's another point of view that deserves to be considered; it certainly does not deserve to be muted. The fact that you can scan this and the other five Hacker News posts about this subject and can find only one unified interpretation of the event (Airbnb is wrong and evil!) can only signify that the community has sharply steered away from its roots. Please; take some time to re-read the Hacker News community guidelines: http://ycombinator.com/newswelcome.html http://ycombinator.com/newswelcome.html "The most important principle on HN, though, is to make thoughtful comments. Thoughtful in both senses: both civil and substantial." It is absolutely shameful that the Hacker News community has degraded this much. If you want to think and act like an average, shallow internet user, then go to Reddit. This is a place for thoughtful, intelligent discussion.

seri 15y ago
I'm with you. The discussions around Airbnb are a living example of how HN has turned into Reddit. When I read about this event elsewhere, I do expect to see mob mentality and cheap sentiment, just so I can confirm what the majority is reacting. Not on HN.
- rdouble 15y ago
  It's worse than Reddit. Reddit has funny photos and games.

sprovoost 15y ago

Technically this part of Paul's comment does not contradict the victim's statement; AirBnB has offered to fix it from the beginning (give or take a day), but perhaps just forgot to communicate after that. Any calls from her could have ended up accidentally ignored by customer support or some other gate keeper. However, that leaves two big issues in my view: 1 - This should have been handled by the CEO from day one. He can delegate the work down later, but the victim should have his phone number in case his minions screw up. The fact that he still believes a blog post is sufficient and that he throws in PR gimmicks such as doubling customer support (in a company that's growing exponentially), is not helping. But that is not at all evidence for... 2 - There needs to be some clarity really soon about whether AirBnB has attempted to cover this up, with Paul being miss-informed (I'm not ready to doubt his integrity), or if it's the other way around. I understand it is hard for AirBnB to disclose evidence in their favor, because they would risk defamation issues, privacy issues, precedent issues and even risk screwing up the police investigation. It's also difficult for the victim and journalists to present any definite evidence. Perhaps both parties can agree to let an independent journalist with a solid reputation look into the situation? It may be hard to find anyone who considers this important enough though; sadly this sort of stuff tends to fade out in a matter of days.