Ed, you put it exactly right. Airbnb's "wrap this up, get rid of it" response is what I would categorize as a typical, immature response to a problem. Make it

Ed, you put it exactly right. Airbnb's "wrap this up, get rid of it" response is what I would categorize as a typical, immature response to a problem. Make it go away, I don't want to look at it. A responsible, empathetic response would be exactly what you typed up. The co-founder that talked to her on the phone should realize that embracing his principles in times like these will catapult him (or her) to success faster than trying to slide your way past problems as best they can. Anything they do "nice" at this point I'll perceive as damage-control, which is unfortunate. They missed that window of opportunity to shine weeks ago. Now it is just them trying to cover their hides and avoid a lawsuit.