The identity/trust set of problems was solved long ago by hotels and most other businesses: when the customer arrives you meet him, check his id, get payment in

The identity/trust set of problems was solved long ago by hotels and most other businesses: when the customer arrives you meet him, check his id, get payment info and show him his room. You can take pictures of him if you wish (e.g., security cameras in the lobby). A check-out process should also occur. The AirBnB contract should be between rentor and owner of rental property: AirBnB's participation should be only as an agent. That limits liability and makes clear what is expected of each party. IMO AirBnB should not be responsible. This is looking more and more like a shakedown of AirBnB or preparation for a lawsuit.