It's sounds like this may have been the very corporate situation where the instructions didn't work so they improvised. Later, disciplinary discussions never se

It's sounds like this may have been the very corporate situation where the instructions didn't work so they improvised. Later, disciplinary discussions never seem to fully acknowledge that the instructions didn't work: "We tried handcuffs but he got out." "You don't duct tape passengers, use the handcuffs." "I want to hear you acknowledge that the handcuffs didn't work!" "Duct tape is never the right solution..."