> The minute they learned about this ordeal, they should have stopped working, cancel all meetings and help her. And if that means mopping her floors themselves

> The minute they learned about this ordeal, they should have stopped working, cancel all meetings and help her. And if that means mopping her floors themselves then do it. Doing so might well be appropriate, but they'd probably want to downplay that fact---otherwise, they'd risk raising the bar for their response the next time something happens. Gotta try to manage expectations, difficult as that is.