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AirBnB are on record saying one of their principles is that people are generally good. They have to believe this at some level or else their entire business mod
by nathanb 15y ago
AirBnB are on record saying one of their principles is that people are generally good. They have to believe this at some level or else their entire business model would be untenable. They cannot on one side claim that AirBnB is a safe proposition because most people are good and on the other refuse to take care of their customers because of the one-in-a-million who might cheat them.
- run4yourlives 15y agoGenerally being the key word there. Even they recognize that there are outliers within their belief system. The real question is what their response is to an encounter with an outlier. If it is "Sorry, you're SOL". then this raises a huge red flag to the consumer. Now they're more aware of the stakes of the bet. People are less likely to gamble once they have more understanding of the odds. AirBnB needs to make sure they mitigate "worst case scenarios" if they want to maintain a strong customer base.