The solution for AirBnB is (or was...) simple. 1. Make this person whole, at least in terms of material possessions and safety, to the extent possible. And do

The solution for AirBnB is (or was...) simple. 1. Make this person whole, at least in terms of material possessions and safety, to the extent possible. And do it FAST 2. Ask them to take down the blog, and replace it with something along the lines of "my situation is resolved. Thank you AirBnB. But I can't discuss the terms". 3. Work on strengthening your internal processes to make sure the chances of a similar incident are further reduced by a couple of orders of magnitude 4. Improve your customer-service department. But it's been almost a month, and they still haven't done any of this. They just seemed too concerned about what this will do to their valuation. This is pure bullshit on their part! It shows that they have absolutely no idea how to operate in a customer-facing industry.