As someone who has spent a lot of time trying to "make it right" for the customer, I completely agree. They must absolutely take care of this RIGHT NOW. And, i

As someone who has spent a lot of time trying to "make it right" for the customer, I completely agree. They must absolutely take care of this RIGHT NOW. And, in a personal, non-public way. If they try to make any more public statements about what they are doing, it will just look flat out like a publicity stunt. This is obviously the best and only possible customer service and goodwill move at this point (to me anyway). Every single day that this conversation continues to happen they are going to become less trustworthy. I do have one adjustment. They need to make it clear that this was an obvious hole in their model and while they take care of this user, this is a unique case and immediately going forward offer insurance as an add on option. I'm certain there must be a third party insurance partner out there who would absolutely love this business.