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It really blows my mind that these Google forums are entirely staffed by unpaid people who are deemed "experts" (with no inside knowledge of how the service in
by cyral 5y ago
It really blows my mind that these Google forums are entirely staffed by unpaid people who are deemed "experts" (with no inside knowledge of how the service in question is developed or what the plans for it are). Why do people volunteer to help a TRILLION dollar corporation with their customer support?
- LeoPanthera 5y agoI guess because they feel like they are helping out users, not helping out Google. Some people want to help other people.
- cyral 5y agoExcept Diamond Product Expert Bluescat apparently
- chris_wot 5y agoI would hardly call the person who responded "helpful".
- LeoPanthera 5y agoOne person does not disprove the rule.
- toomuchtodo 5y agoThe desire to be helpful is rooted in human biology. https://www.nytimes.com/2009/12/01/science/01human.html https://www.nytimes.com/2009/12/01/science/01human.html
- willcipriano 5y agoThis isn't a desire to be helpful. A desire to feel important maybe? Is Bluescat lashing out because they can't find a good answer to the question and process no real power to fix it? Who knows, but the desire there isn't to be helpful.
- TMWNN 5y ago>It really blows my mind that these Google forums are entirely staffed by unpaid people who are deemed "experts" (with no inside knowledge of how the service in question is developed or what the plans for it are). I've dealt with Bluescat before: https://np.reddit.com/r/Googlevoice/comments/hbatkp/whats_the_magic_url_to_tell_google_voice_to_send/ https://np.reddit.com/r/Googlevoice/comments/hbatkp/whats_th... Note how BluesCatReddit warns me to not use the feature I am asking about because it is surely a secret method that non-experts like me aren't supposed to know about, then when I point out that Google itself documents the feature, desperately tries to maintain his sage position above non-experts like me by generously deigning to tutor me on how to use said feature (which, again, he had no idea existed until I pointed it out to him). Absolutely nothing to do with actually answering my question, of course.
- meowster 5y agoIt's possible that some people think Google will hire them this way. They probably hear about the great salaries and benefits that programmers get, and think they can get it too if they just try hard enough.