I never discussed the appropriateness of AirBnB's response, neither to defend nor to accuse them. I only said that if one wants to destroy them in possibly ill

I never discussed the appropriateness of AirBnB's response, neither to defend nor to accuse them. I only said that if one wants to destroy them in possibly illegal ways, making such an event occur looks like an excellent move. Bonus point, from the attacker's point of view, if AirBnB reacts inappropriately of course. But even if they had been faultless, people would still have remembered this story every time they considered renting their home. Notice that the focus is on the emotional harm rather than the financial one, i.e. the one AirBnB cannot fix even if they want to.