Hmm... At this point, AirBnB has gone beyond the point of reconciliation with this EJ. Either she is lying or AirBnB is lying. The onus is on AirBnB to supply

Hmm... At this point, AirBnB has gone beyond the point of reconciliation with this EJ. Either she is lying or AirBnB is lying. The onus is on AirBnB to supply evidence to the contrary of what EJ has to say. They have more at stake. Their brand is now blowing in the wind along with the goodwill they have built up. What we have so far is that you have indeed offer to help financially. What we don't have is evidence to support you did or you did and she turn down the offers. Appropriate receipts would easily discredit her. Any other response short of supplying document would only discredit AirBnB.