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Airbnb's Terms & Privacy section states that "We are not involved in the actual face-to-face contact between users," have "no control over the conduct of our us
by Firebrand 15y ago
Airbnb's Terms & Privacy section states that "We are not involved in the actual face-to-face contact between users," have "no control over the conduct of our users or the truth or accuracy of the information that users post," and " do not investigate any user's reputation, conduct, morality, criminal background, or verify the information that any user submits to the Site."
It's a business, they're supposed to be money driven. Although it's sad to see someone abuse the system, she agreed to those terms when she put her apartment up there. The owners aren't obligated to recompense the lady.
- lyudmil 15y agoAbsolutely and let's assume they don't. If the facts of the case are as stated, then Airbnb acted unethically in my opinion. Since their lack of ethics cannot be punished in a court of law, the author claims her right to smear the company publicly. That's all this post is meant to do and I think that's just.
- jamesteow 15y agoGoing forward, I think that Airbnb has to do a much better job at communicating this. Potentially a message as part of the flow just to reiterate this point.