> many times the "org's way" was set years ago by someone who doesn't even work there any longer, and they chose "steps XYZ" because it's all that was available

> many times the "org's way" was set years ago by someone who doesn't even work there any longer, and they chose "steps XYZ" because it's all that was available at the time. Whereas the “computer's way” was basically set by some people in Microsoft who'd never heard of the organisation and likely weren't even thinking about what it does, because that's not what they were making the software to do.