In my experience (mostly as a consultant to the public sector) all the (potential) productivity gains brought by software are eaten up by two things: a) Layers

In my experience (mostly as a consultant to the public sector) all the (potential) productivity gains brought by software are eaten up by two things: a) Layers of managers whose job appears to be to hold meetings to talk endlessly without ever making a decision or assigning an action, and b) a complete failure of the same managers to understand how to use the software at their disposal to its fullest extend (eg no enforcement of data quality, no idea how to report useful metrics). Both of these are the result of the people in positions of authority having no technical background or education and recruiting similar people. If they do think they need someone to analyse data they think that's a low-level position and hire based on a low-level salary with predictable results.