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I’ve used Plaid to login to my bank account. How do I delete all my data from Plaid??

buu700 5y ago
I did this recently (well not all my data, but one bank account). I had to go through customer support, and they had some trouble with it but eventually figured it out. I'm not a fan of Plaid. The core concept is great, but training users to enter credentials (much less banking credentials) into third-party sites is nuts. Nowadays, it would be easy for someone to pivot from a compromise of a random company's web server to impersonating Plaid and pwning most of their customers' bank accounts. This would be trivial to fix by deprecating their current UI and switching to a small popup or redirecting to a different URL.
jeandenis 5y ago
(Plaid CTO here) You can use the Plaid Portal (https://my.plaid.com https://my.plaid.com) to view what types of data are being shared, to revoke access (to both the apps and Plaid) and delete data stored in Plaid’s systems. You can also put a data deletion request through support. Not as per my comment above that we don’t, and have not, sold data. https://plaid.com/legal/#consumer-support https://plaid.com/legal/#consumer-support
- dreyfan 5y ago
  Why did you settle for $58M in fines when Yodlee does the same thing but they very blatantly sell customer data, and as of yet, remain untouchable?
  - madamelic 5y ago
    Visibility in my opinion. Plaid is a financially juicy target that has a lot of customers.
- briffle 5y ago
  I have tried to login to this site, registered my phone number, and it says it can't find any accounts of mine. yet I know YNAB uses plaid as its backend, and has links to my banks, credit card companies, and even my mortgage. Is this a bug, or are those of use that use certain 3rd parties not able to see our data?
  - jeandenis 5y ago
    Would love to help with this. YNAB hasn't always been a Plaid customer, so it might have been a historical connection -- either way, please contact our support team to help you figure this out ASAP https://my.plaid.com/help https://my.plaid.com/help
    - SevenSigs 5y ago
      You have customers that use consumer data and they don't have to pay for it? Where can I get this free data?
lutorm 5y ago
If you change your bank credentials, at least your current data is safe. You mean how to delete the data they scraped?

I did this recently (well not all my data, but one bank account). I had to go through customer support, and they had some trouble with it but eventually figured it out. I'm not a fan of Plaid. The core concept is great, but training users to enter credentials (much less banking credentials) into third-party sites is nuts. Nowadays, it would be easy for someone to pivot from a compromise of a random company's web server to impersonating Plaid and pwning most of their customers' bank accounts. This would be trivial to fix by deprecating their current UI and switching to a small popup or redirecting to a different URL.

jeandenis 5y ago

(Plaid CTO here) You can use the Plaid Portal (https://my.plaid.com https://my.plaid.com) to view what types of data are being shared, to revoke access (to both the apps and Plaid) and delete data stored in Plaid’s systems. You can also put a data deletion request through support. Not as per my comment above that we don’t, and have not, sold data. https://plaid.com/legal/#consumer-support https://plaid.com/legal/#consumer-support

dreyfan 5y ago
Why did you settle for $58M in fines when Yodlee does the same thing but they very blatantly sell customer data, and as of yet, remain untouchable?
- madamelic 5y ago
  Visibility in my opinion. Plaid is a financially juicy target that has a lot of customers.
briffle 5y ago
I have tried to login to this site, registered my phone number, and it says it can't find any accounts of mine. yet I know YNAB uses plaid as its backend, and has links to my banks, credit card companies, and even my mortgage. Is this a bug, or are those of use that use certain 3rd parties not able to see our data?
- jeandenis 5y ago
  Would love to help with this. YNAB hasn't always been a Plaid customer, so it might have been a historical connection -- either way, please contact our support team to help you figure this out ASAP https://my.plaid.com/help https://my.plaid.com/help
  - SevenSigs 5y ago
    You have customers that use consumer data and they don't have to pay for it? Where can I get this free data?

lutorm 5y ago

If you change your bank credentials, at least your current data is safe. You mean how to delete the data they scraped?