Lots of places have multiple software systems with "glue humans" in between to read information in one system and re-enter data into another. You will often fi

Lots of places have multiple software systems with "glue humans" in between to read information in one system and re-enter data into another. You will often find that management has no idea that they have extra people doing literally nothing. These data entry clerks have titles that represent a process so it's thought of as the person doing that job (and perhaps that glue process does run partially on their tacit knowledge). The only requirement was for reporting which their pointless task of data re-entry accomplishes. Not much serious thought was given to productivity really.