I also suspect management is placing a high value on some ideal of "total visibility" into their organization, for which they are sold computerization as a solu

I also suspect management is placing a high value on some ideal of "total visibility" into their organization, for which they are sold computerization as a solution, and are willing to accept significantly greater friction across their organization in order to get it. They imagine it will be of such great value that it'll be worth it. Of course what happens is one or (usually) both of: they aren't actually ready or able to use that visibility for any productive purpose sufficient to justify its (labor-to-use, and direct monetary) cost; the system doesn't actually deliver so perfect a view as they wanted (though it may act like it does).