It's good customer service on one hand, terrible customer service on the other hand, in that there should be ways to prevent this from happening in the first pl

It's good customer service on one hand, terrible customer service on the other hand, in that there should be ways to prevent this from happening in the first place. Waiving charges for those who beg forgiveness reduces the number of public complaints about the lack of planning capacity for cloud service costs. The better solution would be to implement budgeting & cost limiting tools.