Good working relationships has the capacity to boost productivity like nothing else. The cost of the unproductive time of a pleasant work-place conversation sh

Good working relationships has the capacity to boost productivity like nothing else. The cost of the unproductive time of a pleasant work-place conversation should be easily out-weighed by 'happy socially-engaged-in-the-workplace employee' pulling out all the stops to solve problems for their colleagues. I don't believe this can be represented by KPIs, and therefore doesn't factor into (bad) managements' view of the world.